X-TENDO — SHIPPING & DELIVERY POLICY

Effective Date: October 13, 2026

X-tendo is committed to processing and shipping orders accurately and efficiently. This policy explains shipping procedures, delivery expectations, and how shipping-related issues are handled.

1. SHIPPING LOCATIONS

X-tendo offers shipping to all 50 United States, including glassware, water pipes, and smoking accessories. Orders are subject to applicable federal, state, and local laws. X-tendo may decline or cancel an order if the sale or shipment of a particular product would violate applicable law.

2. ORDER PROCESSING

Orders are processed after payment authorization and acceptance. Processing times may vary with product availability, order volume, weekends, holidays, and other operational circumstances. Customers receive an order confirmation after placing an order.

3. SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, rates, and estimated delivery times are displayed during checkout. Shipping charges are calculated based on the selected method, package specifications, and destination. Customers are responsible for shipping charges presented and accepted at checkout. Delivery estimates are not guaranteed unless expressly stated otherwise.

4. TRACKING INFORMATION

Once an order ships, customers receive shipping confirmation and tracking information when available. Carrier tracking updates may take time to appear. Customers are encouraged to monitor their shipments.

5. SHIPPING DELAYS

Delays may occur because of weather, carrier disruptions, holidays, high shipping volumes, or circumstances beyond X-tendo's reasonable control. X-tendo will make reasonable efforts to assist customers experiencing delivery problems. Applicable consumer rights remain unaffected.

6. INCORRECT SHIPPING ADDRESSES

Customers are responsible for complete and accurate shipping information. If an address is incorrect, contact X-tendo as soon as possible. Before shipment: X-tendo will make reasonable efforts to correct the address before dispatch. After shipment: Once the order enters the carrier's shipping network, the customer must contact the carrier directly for address corrections, package interception, or delivery redirection. The customer is responsible for any carrier fees for these services. Changes depend on carrier availability and approval and are not guaranteed. Additional shipping charges may apply if a package is returned because of an incorrect customer-provided address. Applicable legal rights remain unaffected.

7. LOST OR MISSING PACKAGES

If a package has not arrived or tracking indicates delivery but the customer cannot locate it, contact X-tendo with the order number, tracking information, and description. X-tendo will review available shipping records and coordinate with the carrier when appropriate. Claims are resolved according to the circumstances and applicable law. A carrier's delivery confirmation does not automatically eliminate legally protected rights.

8. DAMAGED SHIPMENTS

Inspect packages promptly. Report merchandise that arrives damaged within 5 days of delivery, with order number and photographs of merchandise and packaging when available. Verified shipping damage is generally eligible for replacement rather than a discretionary refund unless another remedy is required by applicable law. The five-day reporting period does not eliminate legally protected rights relating to defects or mandatory remedies.

9. UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned because of incorrect addresses, refusal of delivery, or unsuccessful attempts. Customers may be responsible for additional shipping charges when failure results from inaccurate customer-provided information or circumstances within their control. Refunds and reshipments are handled according to circumstances, the Returns & Refunds Policy, and applicable law.

10. WHOLESALE SHIPMENTS

Wholesale shipping charges, delivery arrangements, and freight requirements may vary based on order size, destination, and shipping method. Special wholesale shipping arrangements must be agreed upon before shipment. Wholesale returns remain subject to X-tendo's Wholesale Returns & Restocking Fee provisions.

11. CONTACT INFORMATION

For questions about shipping, tracking, damage, or missing packages, contact X-tendo through our Contact page with the order number and issue description. Nothing in this policy limits rights or remedies that cannot legally be waived.

X-tendo
PO Box 753, Bayonne, NJ 07002