X-tendo — RETURNS & REFUNDS POLICY

Effective Date: October 13, 2026

At X-tendo, we strive to ensure customers receive their orders accurately and in satisfactory condition. This policy explains returns, refunds, replacements, and wholesale returns.

1. Retail Returns

Customers wishing to request a voluntary return must contact X-tendo within 5 days of delivery. Returns require approval. Merchandise must be unused, in original condition, with all original packaging, accessories, and components, and accompanied by proof of purchase. Products must show no signs of use, damage, modification, or improper handling. Written authorization is required before shipping a return. For hygiene and safety reasons, used products are generally ineligible except where required by applicable law.

2. Damaged, Defective, or Incorrect Products

Customers should report merchandise that arrives damaged, defective, or incorrect within 5 days of delivery, providing an order number, description, and photos of merchandise and packaging. X-tendo may request additional information. Verified damaged or defective products are eligible for replacement rather than a discretionary refund, unless another remedy is required by law. Damage from misuse, improper handling, unauthorized modification, or ordinary wear is not a manufacturing defect. The reporting window does not limit statutory rights concerning latent defects or other mandatory remedies.

3. Return Shipping

Customers pay return shipping for approved voluntary returns unless X-tendo agrees otherwise. For incorrect shipments or verified damage or defects, X-tendo will provide an appropriate remedy consistent with applicable law. Original shipping charges are nonrefundable unless required by law.

4. Refund Processing

Approved refunds are issued to the original payment method where reasonably possible after returned merchandise is received and inspected. Bank and payment provider processing times vary. X-tendo may decline refunds for returns that fail approved conditions, subject to applicable law.

5. Wholesale Returns

All wholesale sales are final unless a return is expressly approved in writing by X-tendo. Approved wholesale returns incur a 25% restocking fee calculated on the original purchase price of the returned merchandise. Prior written authorization is required. Merchandise must be unused, undamaged, complete, and in original resaleable packaging. Wholesale customers pay return shipping unless otherwise agreed in writing. Original shipping and handling are nonrefundable unless required by law. Refunds or credits follow inspection and are reduced by the applicable restocking fee. The fee does not apply to verified defective or incorrectly shipped merchandise, or where prohibited by law. X-tendo may reject unauthorized or ineligible returns, subject to applicable law.

6. Missing Packages

Customers who believe a package is missing should contact X-tendo with the order number and tracking information. X-tendo will review available shipping records and assist with a resolution appropriate to the circumstances and applicable law.

7. Unauthorized Returns

Merchandise sent back without authorization may be refused. X-tendo is not responsible for items sent to an incorrect address or returned contrary to provided instructions, except where required by applicable law.

8. How to Request Assistance

To request a return, report damaged merchandise, or ask about an order, use our Contact page and include your order number, product, and a description of the issue. Nothing in this policy limits nonwaivable consumer rights or remedies.

X-tendo
PO Box 753, Bayonne, NJ 07002